The main objective of logistics is to co-ordinate activities in a way that meets customer requirements at minimum cost. In the past this cost has been defined in purely monetary terms. As concern for the environment rises, companies must take more account of the external costs of logistics associated mainly with climate change, air pollution, noise, vibration and accidents. ILoNa is examining ways of reducing these externalities and achieving a more sustainable balance between economic, environmental and social objectives. Through a better understanding of the interaction of consumer behavior and logistics services, ILoNa intends to develop innovative, integrative models and concrete measures for sustainable economic activity with forward-looking options.